I made an appointment (same day) for the 5k oil change and tire rotation on my 2019 Highlander SE/XLE. Mileage is 29651. The service technician performed a standard multi-point inspection and made the following service recommendations: Exchange old brake fluid. Exchange old transmission fluid. Exchange engine coolant fluid & replace cabin air filter. This is never what you want to hear, but you have to protect your investment and keep her running at peak performance, so I authorized all of his service recommendations. $812.45! The service technician did a great job completing the work on my car, as only a certified Toyota mechanic can do! So thank you for that! They finished at about 3:15pm. My only recommendation in this whole process is for the service manager to meet with every customer after they’ve paid the cashier, and review/explain the invoice and work performed so the customer understands it. Thank you, James L of Covina